I wrote a post some time back about my new car, and how disappointed I was when a part of the “chrome” trim fell off of it.
After calling the dealership and having them offer me nothing more than having the part re-attached to the car, I contacted the BBB.
The dealership responded to the BBB and told them that they would re-attach the part and fill my car with gas and change the oil for me if I would let them.
I countered their offer and said that I never even wanted the chrome anyway, and would have rather have had something like a keyless remote entry. The chrome parts can’t be removed at this point because they are all in the dash and everything, so I would have the part that came off re-attached to the car.
I was informed, and after some research found it true, that car dealerships can call anything they want “chrome” as long as it is chrome plated. So in the auto industry, plastic can be chrome.
Anyway, to make up for the misunderstanding, they agreed. I went to the dealership and they actually did treat me very well. They changed the oil, filled the car with gas, fixed the part that fell off and installed a keyless remote entry for me at no charge.
So, case closed.
Except, the car has about 5,000 miles on it now and the “ESC off” light has come on for no apparent reason and will not go off. So I will have to return to the dealership for the third time for non-routine repairs since buying the car.
So far, I can’t say I have any confidence in Kia automobiles and you would not catch me in line to buy another one.
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